It’s hard to believe it was 7 weeks ago that we were first introduced to our NGO and given our task, time has flown. Over those 7 weeks we have been introduced to a number of new (for some of us) themes/concepts which our guides thought would help us in developing a solution to our and our NGO’s Challenge. Last week Maarten discussed with us “killing the darlings”, as cruel as this sounds, this weeks blog post is going to carry on that theme. We have been asked which of the themes up till now, we personally believe, will be the most useful in terms of finding a solution for our NGO. As soon as I read this question I had an answer in mind, Crowd sourcing.
Our challenge originally stated, “How do we improve the platform’s user experience & usability? How to set up a user group & create a development cycling of continuous improvement & experience?” The key focus in this task was improving usability for users and also developing a “development cycling of continuous improvement & experience”. This is where Crowd Sourcing steps in.
Just as a reminder crowdsourcing is the act of outsourcing to a “crowd” of people via an open call for assistance. Through Solidaridad harnessing crowdsourcing in terms of development feed back on their new platform, they will discover (in a timely manner) where their weak spots lye in their new platform. If they give users an opportunity to review and give feed back, progressively they will be able to update these weak spots bettering the platform continuously, until it is entirely user friendly. Further more Crowdsourcing also allows global experts, who may have experienced platform development to enlighten Solidaridad on wear any weak spots lie in their platform. Crowdsourcing also gives a voice to those who may not have specific expertise in the field and this is invaluable as way of creating a true sense of community, diminishing any sense of hierarchy.
Cultural diversity is also dealt with through crowdsourcing as people belonging to different cultures are able to communicate their unique needs which may not have been considered by those of another culture.
As for what I believe the solution is going to be, to be frank, I still don’t know. Due to some difficulties communicating with our client (he was out of the country and unable to return our mails) we are still waiting on some vital information. Until we get this it is hard to say. However the finish line is approaching us even more each and every day, so decisions are going to have to be made and soon. I have set up a Skype meeting with our client tomorrow and if all goes to plan we should have all the information we need. If, for some reason, we are unable to get what we need, I think my group should go off assumptions as I would rather us end with a few inapplicable solutions than none what so ever.
Is anyone else having problems contacting clients? If so please enlighten me with any possible solutions you have found.
Until next time,